Software Maintenance & Support
Panacia Softwares delivers software maintenance and support services that ensure that enterprise systems are up and running at optimum capacities and are totally defect free. Panacia Softwares's application maintenance and support solutions range from optimizing system capabilities and adding enhancements to detecting and fixing errors and transitioning to newer platforms.
Companies are increasingly spending more on application maintenance than on actual development or procurement of applications. In fact, recent studies indicate that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result of this, IT departments of large companies have often been reduced to nothing but a helpdesk, overloaded with the routine maintenance of software. They are left no time for development or deployment of new systems.
Panacia Softwares provides an outsourced Maintenance & Support service that helps our clients support their existing applications cost effectively, while concentrating their in-house expertise.
Our Software Maintenance Solutions
Panacia Softwares offers request based software services, application enhancements, post-release support, bug fixing and operational and helpdesk support. Panacia Softwares transitions customers from legacy mainframe and customer-server based systems to web-based and more current applications. We also extend maintenance services for leading software package users.
We support customers with dedicated and structured software maintenance teams that provide both onsite maintenance as well as remote access help through web and telephone. From bug fixing to long term total application maintenance engagements, Panacia Softwares's software maintenance solutions include:
- Preventive maintenance to forestall problems
- Enhancements to improve performance of applications
- Packaged software maintenance
- Custom application maintenance
- Long term maintenance engagements
- Website maintenance
- Helpdesk support
- Bug Fixes
- Defect Resolution
- Change request handling
- Configuration management and status reports.
Our Methodology
We follow a well-defined and scalable maintenance process to ensure that the focus is as much on preventive maintenance as on corrective support. Panacia Softwares has consistently promoted preventive maintenance best practices at our customer sites and to this end we strongly advocate to organizations:
- Rigorous documentation & processes at the development stage of software
- Knowledge sharing on enterprise applications- Custom application maintenance
- Transparent development methodologies
- Knowledge repositories on enterprise applications
- Streamlined ongoing preventive maintenance efforts
- Minimize scope for large scale system errors and corrective action
Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24x7 and offer round-the-clock troubleshooting and real-time resolution of all problem areas.